Return Policy
We want you to love your purchase! If you are unhappy, here’s how returns work:
1. Return Window
- Customers may initiate a return within a specific period (usually 7–15 days) from the delivery date.
- The return window starts from the date the product is delivered to the customer.
- Returns requested after this period may not be accepted.
2. Return Eligibility
Products must meet all of the following conditions to be eligible for return:
- Unused and unworn
- In original condition, without damage or alterations
- With all original tags, labels, and packaging intact
- Not showing signs of misuse, wear, or tampering
3. Non‑Returnable Items
- Customized, personalized, or final-sale products may not be eligible for returns.
- Certain limited-time offers, clearance items, or gift card purchases may also be excluded.
4. Return Request
- To initiate a return, contact Sayali Creations customer support within the return window.
- Provide your order details, reason for return, and any supporting photographs if requested.
- Only approved return requests will be accepted; unauthorized returns may be rejected.
5. Return Shipping
- Return shipping costs are generally borne by the customer unless the product received was damaged, defective, or incorrect.
- For damaged or incorrect items, Sayali Creations may provide prepaid return shipping or reimburse the cost of return.
- Customers are advised to use a secure shipping method that provides tracking and insurance for the returned product.
6. Inspection & Processing
- Returned items will be inspected upon receipt to ensure they meet the return eligibility criteria.
- Refunds or exchanges will only be processed after successful inspection.
- Any missing components, accessories, or damaged items may result in partial or rejected refunds.
7. Refund Timeline
- Once the return is approved, refunds are usually processed within 7–14 business days.
- Refunds will be issued to the original payment method unless otherwise agreed upon.
- Delays may occur due to bank or payment gateway processing times.
8. Exchanges
- Exchanges are subject to product availability.
- If the requested replacement item is unavailable, a refund may be issued instead.
9. Customer Support
- For assistance with returns, exchanges, or refunds, customers can contact Sayali Creations via email, phone, or the website contact form.
- Our support team will guide you through the return process and provide any necessary instructions or documentation.