Shipping Policy
1. Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Processing times may be longer during peak seasons, holidays, or special promotions.
- Customers will receive a confirmation email once their order has been successfully processed.
2. Shipping Charges
- Shipping charges are calculated based on order value, weight, and delivery location.
- Free shipping offers may be available on orders above a certain value and will be displayed at checkout.
- Additional handling or packaging fees may apply for large or fragile items.
3. Delivery Time
- Standard delivery times are estimates and may vary due to courier performance, public holidays, extreme weather, or remote locations.
- Estimated delivery times start from the date of dispatch, not the date of order placement.
- Customers are encouraged to track their shipment for more accurate delivery estimates.
4. Tracking
- Customers will receive a tracking number via email or SMS once the order has shipped.
- Tracking information allows customers to monitor the shipment status until delivery.
- Sayali Creations is not responsible for delays once the package is in the courier’s possession.
5. Shipping Restrictions
- Sayali Creations is not responsible for delivery delays due to incorrect address details, customs clearance, or issues caused by third-party couriers.
- Delivery may not be available to certain remote or restricted areas.
- Customers are responsible for providing accurate delivery information to ensure timely delivery.
6. International Shipping
- International shipments, if applicable, may incur customs duties, import taxes, or additional charges payable by the customer.
- Delivery timelines for international orders may be longer due to customs processing.
- Customers are responsible for compliance with local import regulations.
7. Lost or Damaged Shipments
- In the rare case of a lost or damaged shipment, customers should contact Sayali Creations customer support immediately.
- Claims for lost or damaged shipments are subject to verification with the courier and may require photographic evidence of the packaging or product.
8. Contact for Shipping Queries
- For any queries regarding shipping, tracking, or delivery delays, customers can reach out to our support team via email, phone, or website contact form.
- Sayali Creations will make reasonable efforts to assist in resolving shipping issues promptly.