Refund & Cancellation Policy
1. Order Cancellation
- Orders can be canceled before they are shipped.
- Once shipped, cancellations are not accepted and must be treated as a return.
- Customers must notify Sayali Creations as soon as possible if they wish to cancel an order.
- Certain promotional, clearance, or pre-order items may have restricted cancellation options.
2. Refund Eligibility
- Refunds are issued only if the returned item meets the Return Policy conditions.
- If the product is damaged, defective, incorrect, or missing parts, a refund will be processed.
- Items returned outside the allowed return period or not meeting eligibility criteria may not qualify for a refund.
3. Refund Method
- Refunds are typically issued to the original payment method used for purchase.
- In cases where the original payment method is unavailable, an alternative refund method may be agreed upon with the customer.
- Refunds will include the product cost only; any shipping or handling fees may be deducted unless the return was due to a company error.
4. Refund Timeline
- Once the return is approved, refunds are processed within a standard timeline (usually 7–14 business days after approval).
- Bank or payment gateway processing times may cause additional delays.
- Customers will be notified via email once the refund has been processed.
5. Partial Refunds
- If only part of the order is returned, refunds will be issued proportionally for the returned items.
- Any discounts applied on the original order may be recalculated proportionally
6. Non-Refundable Fees
- Shipping charges, service fees, or cancellation fees (if applicable) might be deducted from the refund amount depending on the reason for cancellation.
- Refunds do not include any gift card, promotional, or third-party charges unless stated otherwise.
7. Exchanges
- Exchanges are subject to product availability.
- If a replacement product is unavailable, a refund will be processed instead.
8. Customer Support
- For assistance with refunds, cancellations, or exchanges, customers can contact Sayali Creations via email, phone, or website contact form.
- The support team will provide guidance and track the status of the request until resolution.